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Orders & Shipping

  • Which forms of payment do you accept?

    We accept Visa, MasterCard, Discover and American Express credit and debit cards, PayPal, Stripe Pay, Billplz and FPX payment

  • Where does Natugee ship to?

    Natugee currently ships to Malaysia, Singapore and Brunei. We’re working on bringing Natugee to the rest of the world. Stay tuned for updates on our Instagram @natugee.

  • How long will my order take to arrive?

    We process and ship all orders Monday through Friday, except for Malaysia and  Singapore Holidays. 

    All Natugee orders are fulfilled the next business day. As soon as you get your confirmation email, standard shipping will take about 3 to 7 business days depending on your location. 

    (Note that all Natugee orders are shipped from Malaysia and it may take up to 48 hours for tracking information to update.)

    Please note that during holidays, new product launches and busier seasons, shipping are subject to delays.

    If you are shipping to other than Malaysia, Singapore, Brunei territories, shipping and delivery dates can exceed the noted amount.

    For specific questions, please reach out to

  • Do I qualify for free shipping?

    If you are in:

    1) Singapore, we offer free shipping on orders of SGD 200 or more.

    2) Brunei, free shipping on orders of BND 250 or more.

    3) Free shipping for the whole of Malaysia for purchase above RM 260.

  • How do I track my shipment?

    You can always track your shipment by checking your order history or just key in your tracking no to this link: Track Your Order